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HOA Communications

Subtopics: HOA Websites, HOA Newsletters, Board Minutes & Governing Documents, Surveys, Customer Service to Residents

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Help Homeowners in Your HOA with a Model Code of Conduct
February 26, 2010
In a new article, we've posted a model code of conduct for homeowners in a community association. Based on input from experts from across the country, it's a great tool for new owner orientation, or as a reminder to longtime owners. In this week's tip, we offer two points to include in any model code of conduct for owners. . . . keep reading

Owners in Your HOA Need Guidance? Use a Model Code of Conduct for Homeowners
February 2010
We've created a model code of conduct for HOA boards, but homeowners have responsibilities, too. We've asked our experts for their best advice on the conduct homeowners should always follow, along with conduct homeowners should avoid. Here's a list that you can distribute to all owners in your association. . . . keep reading

HOA Communications: Getting a Bead on Your Owners' Concerns
January 2010
One way to understand your owners' concerns is through a survey. But what should you ask? And if you survey your members, will you generate ill will if you simply ignore their comments? Here, we provide answers. . . . keep reading

Has Your HOA Board of Directors Adopted a Model Code of Conduct?
November 20, 2009
If you don't think that a simple list of guidelines would help your condo or HOA board, think again. . . . keep reading

HOA Contracts: Can One Board Member Contractually Bind Your Homeowners Association?
October 2009
Can one board member, without the board's knowledge, bind the association to a contract? The short answer is yes. However, our experts have suggested practices you can implement to prevent it from happening at your association. . . . keep reading

HOA Communications: Should You Moderate Your HOA's Discussion Forum?
October 2, 2009
This week's tip is about whether or not you should moderate your condo or homeowners association's online discussion forum. . . . keep reading

HOA Communications: How to Keep Your HOA Message Board Civil
October 2009
It seemed like such a great idea. Set up an online message board for your association residents, and they'll discuss community events and issues, and you'll build a sense of belonging. Then, some goofus started posting links to inappropriate videos as a joke. On top of that, members who run their own businesses started trying to generate business with posts that chat up their wares and services. The worst part is that some of your most controversial topics are generating heat, and tempers have flared. What's a board to do? Here's some guidance. . . . keep reading

HOA Communications: Be Proactive To Manage Expectations About Board Member Accessibility
September 25, 2009
Some community members seem to think that their HOA board should be available 24/7 to listen to every and any complaints, suggestions and comments. . . . keep reading

HOA Board Members: How to Avoid Being On Call 24-7
September 2009
Living in the same place that you volunteer as a board member means you're always visible and available through a simple knock on your door. And there's no question some owners take advantage of that accessibility. But being a board member doesn't have to be that way. Here are tips for setting boundaries so that members know that you and your fellow board members aren't your association's 24-hour resident managers. . . . keep reading

Your HOA Board Has Been Defamed; Should You Sue?
August 28, 2009
For this week's tip we spoke to Robert Galvin, a partner at Davis, Malm & D'Agostine PC in Boston who specializes in representing condos and co-ops. What should your board do if you are . . . keep reading

Fostering Community: Tell Us How You've Built a Community in Your Association
August 2009
We'd like you to tell us how your HOA or condo association has built a community and how that's helped your association run more smoothly. To give you a jump, here are two stories from your fellow association residents. . . . keep reading

HOA Lawsuits: Why Defamation Lawsuits are (Mostly) a Bad Idea
August 2009
What would you do if an angry homeowner made a broad but vague claim your condo or HOA board was incompetent and unfair? What if the claim were more specific, say, that board members were unethically assigning association work to friends and getting referral fees? . . . keep reading

Social Networking for Condo and Homeowners Associations
July 2009
A growing number of owners in condo and homeowners associations are getting on the social networking bandwagon and using sites like Facebook and Ning to build their community. Here, they reveal their efforts and the results. . . . keep reading

Being Overly Strict With HOA Meeting Rules Can Be a Mistake
July 24, 2009
One common mistake for condo and HOA board leaders is to be too controlling at meetings. Just as you can be too lax with your agenda, you can also be too strict with perceived "rules." . . . keep reading

HOA Meeting Mistakes: The Most Common Ways HOA Meetings Go Wrong; How You Can Avoid Them
July 2009
You'd think it would be a snap to run a successful meeting. Actually, it's not. On the contrary, it's easy to make meetings dreadful events to endure. Just commit any of several common mistakes. Here are the most common mistakes HOA and condo boards make when it comes to meetings, along with suggestions for avoiding them. . . . keep reading

HOA Meeting Minutes: When Does Added Detail Become TMI?
April 2009
Do meeting minutes need to be transcription-like, recording every utterance made during association meetings? Or is that TMI--too much information? Or is it better for minutes to be a simple summary of the major actions taken at homeowners association meetings? Here's your answer. . . . keep reading

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Here's what our readers are saying ...

"We really appreciate your publication. It's as if you had a spy at our meetings and over hear our gripes :). Keep up the good work."

Cynthia Ramnarace
Palmer's Landing HOA

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Mark R. Benson
CAM, CMCA, AMS, PCAM
Past Chairman of the Florida Community Association Living Study Council
Past Member of the Regulatory Council of Community Association Managers
Past Vice-Chairman of the Advisory Council on Condominiums County Court Mediator

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1102 Avenue X HOA

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Whispering Pines West HOA