HOAleader.com provides practical advice on homeowner and condominium association management, laws, rules, insurance, finances, reserves, dues, liens, assessments, dispute resolution, and more.HOAleader.com provides practical advice on homeowner and condominium association management, laws, rules, insurance, finances, reserves, dues, liens, assessments, dispute resolution, and more.
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Home | Communications

HOA Communications

Subtopics: HOA Websites, HOA Newsletters, Board Minutes & Governing Documents, Surveys, Customer Service to Residents

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"Get Out!" Is that Something You Can Suggest to an Owner?
January 13, 2012
In this week's tip, we lend some advice to consider before you bellow to an owner, "You obviously don't belong here. Maybe you should get out!" . . . keep reading
Can You Encourage HOA Owners to Get Up and Go?
January 2012
Some owners just aren't suited for HOA living, and they make their own lives and the lives of their neighbors miserable. Are there things you can do to encourage those owners to sell and move elsewhere? Or would any such efforts be out of line? Here we provide answers. . . . keep reading
What Happens When a HOA Owner Dies?
December 2011
On a very sad note, home owner associations sometimes have to deal with the aftermath of the death of an owner. If an owner dies, leaving his unit empty until its fate is resolved through the legal process, what happens if the former owner's successors or executor fail to pay HOA dues? How can you handle that problem with respect? Here are some answers. . . . keep reading
What Type of Meeting Is Your HOA Having--and Why Does It Matter?
December 2011
Sounds crazy, but you need to be precise about the type of HOA meeting you call. For example, the Arizona legislature has defined three types of meetings: member meetings, board meetings, and committee meetings. . . . keep reading
Do You Need to Adopt a HOA Board Ethics Policy?
December 2011
Some homeowner associations are passing ethics policies that boards must follow. Do they make a difference in board behavior? . . . keep reading
HOA Litigation: Loose Lips Sink Ships
November 25, 2011
In this week's tip, we begin to answer a HOAleader.com reader's question: "How much information must a board of directors divulge to the HOA when involved in court litigation ... especially when members of the association are the litigators?" . . . keep reading
Discussion Forum Follow-Up: What Should You Share about Pending HOA Litigation?
November 2011
A HOAleader.com reader asks: "How much information must a board of directors divulge to the HOA when involved in court litigation ... especially when members of the association are the litigators? A resident filed suit when the nominations committee and board of directors determined the resident was not the owner of record/deed holder ... homeowner. While informing the association about the suit ... the board of directors were careful about the information it divulged because it threatened to affect the outcome of the case. Some homeowners felt the board of directors had an obligation to reveal all the facts of the case in order for the association to vote on how the board should proceed: proceed to court, settlement, countersuits, etc. How much information must the board of directors divulge to the association ... especially when the litigators are present?" . . . keep reading
Text, Twitter, and Facebook: How Should Your HOA Use Them?
December 2011
How should your homeowners or condo association be using social media to improve your communications with owners? Here are some tips, including five communication dos and don'ts. . . . keep reading
5 Social Media Tips for HOAs
December 2011
How can your homeowner association best use social media? Here are five dos and don'ts. . . . keep reading
Bidding Out HOA Work? RFPs Make the Job Easier and Save Money
November 11, 2011
In this week's tip, we lend a hand to an HOAleader.com reader. He says he's sent a request for proposal to six homeowner association management companies to rebid his HOA's current contract, and he'd like to know the process his board should follow in reviewing the bids and awarding the contract. . . . keep reading
How to Create an HOA RFP and Evaluate Responses
November 2011
An HOAleader.com reader has asked for some help. He says he's sent a request for proposal (RFP) to six homeowners association management companies to rebid his HOA's current contract, and he'd like to know the process his board should follow in reviewing the bids and awarding the contract. Here, our experts provide some guidance. . . . keep reading
4 Arguments to Combat Short-Term Owners' Resistance to Long-Term HOA Planning
October 2011
It's an all-too-common problem at HOAs: Owners who don't plan to stick around for more than a few years will resist or oppose repairs, improvements, and reserve funding that benefits later owners. What's the best argument for showing short-termers that they're harming their own financial interest? . . . keep reading
Your HOA Battle Is Over. How Can You Heal the Scars?
September 2, 2011
Your HOA has just been through the wringer on a hot issue, and the "losing" board members and owners are still steaming. In this week's tip, we offer suggestions for easing the tension and beginning to work toward peace in your HOA. . . . keep reading
HOA Rules? We Don't Need Notice to Revise Our Stinking Rules!
August 26, 2011
Considering revising your HOA's rules? In this week's tip, we discuss when you need to consult with owners and when you can go forward without notice. . . . keep reading
How to Revise Your HOA's Rules
August 2011
So what do you and your homeowners association board of directors need to know about revising rules? When do you need to consult with owners, and when can you just go forward without notice? And even if your state law or governing documents don't require you to provide notice, do you need to consider the message you're sending when you revise rule after rule--some controversial--without a chance for owners to provide feedback? Here's a smart process for HOA rule revisions. . . . keep reading
5 Guidelines for Smart HOA Rules on Posting Notices
September 2011
Do your owners post flyers in the building or on the grounds? What if they're posting "for-sale" notices of personal property? What about notices that promote their personal businesses? What if they're posting controversial flyers about religion, politics, or even their neighbors? Should you allow this? Are you even permitted to restrict it? . . . keep reading
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