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HOA Communications

Subtopics: HOA Websites, HOA Newsletters, Board Minutes & Governing Documents, Surveys, Customer Service to Residents

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How to End Email Harassment
August 27, 2010
In this week's tip, we offer a reader on the HOAleader.com discussion forum suggestions for stopping harassing communications from angry homeowners--a situation that's all too common in today's economy. . . . keep reading

Discussion Forum Follow-Up: Stopping Harassing Emails
August 2010
You want to get homeowners involved as much as possible. But what happens when you ask for involvement and then homeowners are angry that you haven't heeded their requests to the letter--and then hound you online to show their frustration? Here, we get feedback from our experts on dialing back the tension between owners and board members. . . . keep reading

New-Owner Welcome Kit: The Whys and Hows
August 13, 2010
In this week's tip, we explain why it's important to distribute a welcome kit to new owners in your homeowners association and suggest items to include in the kit. . . . keep reading

What Should Be in Your New-Owner Welcome Kit?
August 2010
Here, we explain the importance of a new-owner welcome kit and provide a checklist of what to include, along with information you should ask each newbie to provide to your board. . . . keep reading

Guard Your HOA's Membership List Carefully
August 2010
If an owner or someone else asks to see your association's member list, can you say no? If your state requires that you provide members your list, can you redact some information? Are there restrictions on how members can use the list? . . . keep reading

HOA Meetings: Does Your State Have Rules for Your Meeting Agendas?
July 2010
If you can believe it, some states regulate your meeting agendas. Check your state law and governing documents to determine rules that govern your agendas. Here's a brief sample of state rules. . . . keep reading

HOA Email: Does Your State Permit Email for Handling Homeowner Association Business?
June 2010
In this article, we discuss a handful of state laws governing the use of email to conduct condo or homeowners association business while offering insight for making sure you're using email smartly and legally. . . . keep reading

HOA Communications: Six Tips for Keeping Absentee Owners in the Loop
June 2010
When owners don't live on site, it's harder to get them involved in your homeowner or condominium association and even to communicate with them. Here are six tips for setting up strong communication channels with absentee owners so your association can continue to operate smoothly. . . . keep reading

Discussion Forum Follow-Up: Reining in Bullies on Your HOA Board
June 2010
A reader on the HOAleader.com discussion board asks: "I am on the board of directors of our HOA, but the president is just running wild and not following any of the bylaws or CC&Rs..." Here, we provide tips for handling secretive, power-hungry board member tactfully yet effectively. . . . keep reading

HOA Finances: Making the Truly Hard Sale of a Special Assessment
May 14, 2010
In this week's tip, we reveal the secrets of "selling" a special assessment to your "buyer" owners. . . . keep reading

HOA Communications: Tips for "Selling" a Special Assessment
May 2010
If your board is convinced your condo or homeowners association needs a special assessment, it must take the process of getting buy-in seriously. Here's how to "sell" a special assessment by being transparent, having community meetings that allow members to understand the issues and ask questions, and knowing how to overcome objections. . . . keep reading

Meeting in Secret Can Lead to Trouble for Your HOA Board
March 26, 2010
If your condo or homeowners association board has ever met without telling members that it's meeting, you need to read this week's tip about open meetings and executive session. . . . keep reading

HOA Board Meetings: Open Meetings and Executive Session--What You Must Know
March 2010
Does your state require that your condo or homeowner association board have open meetings? If so, what does that mean? And what about executive session? What can you discuss privately, and what must you discuss in front of homeowners who wish to attend? Here's a rundown. . . . keep reading

Help Homeowners in Your HOA with a Model Code of Conduct
February 26, 2010
In a new article, we've posted a model code of conduct for homeowners in a community association. Based on input from experts from across the country, it's a great tool for new owner orientation, or as a reminder to longtime owners. In this week's tip, we offer two points to include in any model code of conduct for owners. . . . keep reading

Owners in Your HOA Need Guidance? Use a Model Code of Conduct for Homeowners
February 2010
We've created a model code of conduct for HOA boards, but homeowners have responsibilities, too. We've asked our experts for their best advice on the conduct homeowners should always follow, along with conduct homeowners should avoid. Here's a list that you can distribute to all owners in your association. . . . keep reading

HOA Communications: Getting a Bead on Your Owners' Concerns
January 2010
One way to understand your owners' concerns is through a survey. But what should you ask? And if you survey your members, will you generate ill will if you simply ignore their comments? Here, we provide answers. . . . keep reading

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Recent Forum Posts

· PETITION TO REMOVE BOARD MEMBER

· Attorney question

· Validation of Board actions

· Maximum Number of Board Members

· Property Owner Elgibility to Vote

· common area sale and related taxes

· Secret Meetings

· HOA Laws in Kentucky

· conflict of interest

· Dogs in Common Areas

· Dogs "Business"

· new board changes governing documents

· MY HOA is in DIRE STRAITS!!

· At what point is it harrassment?

· Effective Meeting Minutes

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