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Duane McPherson
RealManage
3220 Keller Springs, Suite 106
Carrollton, TX 75006
Tel: (972) 380-3500
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7655 Redwood Blvd., Suite 100
Novato, CA 94945
Tel: (415) 444-1614
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Duane McPherson is President of the Western Region and Dallas/Ft. Worth divisions of RealManage, a property management firm that specializes in the management of hundreds of community homeowner associations throughout the United States. RealManage is committed to "Green Communities" and has developed paperless, Board and Resident Portal technology environments. The RealManage HOA management package includes a bundle of services that are all fully integrated into the company's best people, best practices and best technology approach to managing your community. With over 25 years of experience, Duane has been certified by the Community Association Institute as a Professional Community Association Manager (PCAM®) which is the highest professional certification available nationwide to managers who have advanced skills, knowledge and experience. RealManage corporate headquarters are located in the Dallas area, with a branch office located in Addison, TX. California branch offices are located in San Rafael, Walnut Creek and Campbell. The Nevada branch office is located in Las Vegas. Duane has contributed his expert opinion and experience to the HOAleader.com articles below.
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Board and Manager Meeting Before an HOA Meeting: Is That Wrong?
January 2013
Perhaps we should file this reader's question under, "What isn't wrong with this picture?". An HOAleader.com reader asks, "We have a situation where a few board members on our board meet together with property management staff and vendors at local drinking establishments before and after official board meetings to discuss actions to be taken contrary to official discussions and board votes at the open board meetings with the homeowners. . . .
keep reading
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Can--and Should--Your HOA Spread Holiday Cheer?
December 2012
Tis the season to get to know your neighbors better and strengthen your community. But what's the best way to do that? In the spirit of the season, our experts explain how their clients spread goodwill during the holidays. . . .
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Are You Pursuing "Vengeance" Foreclosures?
June 2012
Had this scenario at one of your HOA board meetings? The topic of delinquent owners comes up. Then emotions rise as owners get frustrated that, to maintain services, they're going to have to pay more to shoulder the burden of owners who aren't paying. . . .
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6 Tips for Preparing Your HOA for Hurricanes and Other Disasters
June 2012
Hurricane season began June 1. Have you done all you can to minimize the damage at your HOA from a natural disaster, whether it's a hurricane, flood, earthquake, tornado, fire, or some other unexpected event? Here we provide six tips for minimizing the damage from a disaster and speeding up your community's return to normalcy. . . .
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How to Differentiate Between HOA Repairs and Home Owner Repairs
June 2012
An HOAleader.com reader writes, "What policies can a board implement to ensure the association is paying for common element maintenance only? Our association has a lot of exterior leaks, which hopefully for the most part has been resolved. Unit owners claim the damage is from an exterior leak. The HOA pays for the repairs, but there seem to be additional repairs performed that are unrelated to the exterior leak. This has been going on for years and has become a great expense to the association." Here we provide guidance on policies and procedures you should implement to determine which repairs your HOA should cover and which home owners must pay. . . .
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Should HOA or Owner Pay for These Sidewalk Repairs?
June 2012
An HOAleader.com reader writes, "One of our owners planted a tree several years ago, and it just recently caused damage to a sidewalk in our common area. Our CC&Rs define the sidewalk as part of the major components and therefore the HOA's responsibility to repair. But I'm wondering if the fact that the owner planted the tree that caused the damage means the owner's responsible for the repair cost?" Here, our experts offer opinions on whether this is an obvious problem for the owner to cover. . . .
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What to Do When Your HOA's Manager Falls Down on the Job
June 2012
Two different HOAleader.com readers have asked if their managers can refuse to perform certain duties even though the management contract specifically states that those duties will be performed by management. One writer says his HOA has written emails to the management company about the lack of performance, and the emails have gone unanswered. What's your remedy when your manager fails to perform? . . .
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When Can You Waive Your HOA's Rules? Discussion Forum Follow-Up
June 2012
An HOAleader.com reader writes, "A homeowner replaced his roof and chose a color that isn't in compliance with our replacement standards. It's not even close to the existing colors. The board stated at the community annual meeting that the owner didn't follow the procedure of obtaining approval through our architectural request process. The board chose to ignore the homeowner's negligence and opted to have each of the adjoining townhomes in his section match his noncompliant color when the time comes for them to replace their roofs. Their reasoning is that the homeowner can't afford to replace the new roof, and they don't believe it will affect the property value. . . .
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Should You Study How Your Homeowners Association Stacks Up to Nearby HOAs?
January 2012
An owner reports online that her homeowner association commissioned a study to see how it compared to nearby HOAs in terms of amenities, services, costs, and market value. Should your HOA commission such a study? Where do you find a vendor to conduct such a survey? And are the results of such a study open to owners' review, or can you keep them confidential? Here are some answers. . . .
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are saying ...
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Whispering Pines West HOA
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